Nemosine Customer Care

If you're having trouble with any Nemosine product 

please contact us and we'll make things right. 

Click to contact us today

Out of this world support

  • Let us know what ails you

    Send us a brief care request describing the the issue you're experiencing with a Nemosine product. We'll promptly respond with a plan of action.

  • We get to work

    Once you have approved our solution, we get to work. We intend to take every reasonable measure to keep your Nemosine products in tip-top shape.

  • Expect us to deliver

    We want to build relationships that last a lifetime. Our goal is your complete satisfaction.

FAQ

What is Nemosine Customer Care?

This web portal was created to streamline and organize service engagements with our valued Nemosine customers, allowing us to keep care requests and tracking numbers organized and accessible... so you'll know precisely where we're at in our work on your behalf. 

What is your warranty policy?

Our official policy is a complete, no questions asked satisfaction guarantee for all Nemosine products within 90 days of purchase. After 90 days we may, on occasion, ask that a shipping and processing fee be paid to cover basic servicing expenses. If a Nemosine product fails over time due to manufacturing defect our goal is to provide a complete solution for replacement or upgrade at either no charge, or crediting the original retail value toward a new product. Read our complete warranty/return policy at www.nemosine.com | *International and other exceptions may apply.

How do I contact you with my Nemosine care request?

Email us at info@nemosine.com or click the Submit Care Request link in the header to let us know how we can help.

It's been a long time since my purchase, what should I do?

Please contact us and let us know what we can do to help. Our top priority is making sure your pen stays fired up and odds are there's something we can do for you.

How do I check the status of my care request?

We'll keep you posted by email with updates, but you may also click the My Care Account link in the header of this page. Log-in and you'll be able to review any open care requests, processing status, and corresponding tracking if available. 

How do I get back to the Nemosine website?